Quality management is an important process in managing projects to ensure client
satisfaction on every project. More and more companies are realizing that to guarantee
customer satisfaction, maintain customer relationships, and stay competitive they must
implement some form of quality management process in their work methodologies. The
quality management process involves defining the project standards based on client
requirements, determining performance measures, monitoring the workflow, and controlling
the output to ensure adherence to the standards.
Participants receive in-depth instruction on quality management principles,
methodologies, and procedures, along with effective strategies to monitor and control the
project quality. They learn the process of creating realistic performance standards that
are measurable and withstand the scrutiny of clients and other stakeholders in evaluating
their satisfaction with your project's performance. Participant receive strategies for
instituting continuous improvement programs in their work processes.
The complete quality management process, based on the Project Management Institute
(PMI), is presented with the theory and practical examples of each of these
techniques. Workshop exercises are also provided to enhance learning and provide immediate
experience to enhance your project management capabilities.
What You Learn
Who Should Attend
This workshop is appropriate for those who manage projects, manage
teams, manage programs, or manage stakeholders. The content requires a basic understanding
of the project management framework based on the PMI standards and guidelines. Typically
most participants of this workshop are working towards a Project Management Certificate or
require specific training in this project management area.
The prerequisite for this course is our Project Management
Tools & Techniques Workshop (PM 101).
The project management workshop material is non industry specific. The
techniques you learn apply to any industry, incl:
- High Tech
- Service Sector
- Consumer Goods
- ...and others
- Review of the Project Management Framework
- Definition of Quality
- Project Quality Management and The Project Stages
- The Quality Management Process
- Quality Planning
- Quality Assurance
- Quality Control
- Responsibility for Quality
- Continuous Improvement
- Creating a Quality Organization
- Quality Management Tools
This workshop addresses several of the PMI
Project Management Subject Areas.
- Project Integration Management
- Project Planning
- Project Scope Management
- Project Risk Management
- Project Communications Management
Earn Project Management Credits
NPM is a recognized PMI Educational Provider which permits participants
to earn credits towards professional certification from the Project Management Institute
Obtaining Project Management Certification
If you are working towards obtaining professional certification from
PMI, this course provides credits towards project management experience which is required
as a prerequisites to your application for registration.
Maintaining Project Management Certification
If you are already a project management professional (PMP), the Project
Management Institute requires that you earn 60 professional development units (PDUs) every
three years to maintain certification.
workshop provides the following credits towards
maintaining your PMP certification.
Each of our instructors are seasoned Professional Project Managers with
at least 20 years industry experience. These are actively working professionals from
prominent project management firms that are experts in their area of project management.
They bring a wealth of hands on expertise in their subject area which participants say is
an important value they receive from our workshops and which enhances their learning.
What Participants Say
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